PDCCC INSTITUTIONAL RESEARCH BRIEF
Results of the Fall 2002
Student Quality Services Survey
PDCCC
administered a College-wide student survey to a randomly selected group of
students from each campus and location and throughout the various curricula. The survey was designed to determine whether
the College is fulfilling its mission and the goal of the 2002 Annual Plan “to
improve external customer service.” With slight variations by campus and line
item and based upon a 4-point scale, the line averages and percent of those
respondents strongly agreeing/agreeing indicate that the majority found that
the College is providing good customer service.
This is noted by the mean line average by campus -
The
total number of surveys collected was 413.
The ages of the various respondents are representative of PDCCC’s total
population. Of the students who were
surveyed 198 are under 21 years old, 128 are between 22 and 34 years of age,
and 87 are 35 years or older; 73% are female and 62% are enrolled in evening
coursework. The average number of
credits completed by the students is 15.
62% of the respondents are enrolled in Transfer programs, 32% in
Occupational/Technical programs and 6% are undecided or enrolled in other
programs. On average, PDCCC students
plan to continue their education beyond the associate’s level. Seven out of 10 (76%) of students plan to transfer to a
4-year institution. Only 4% of the
students were undecided. Of particular
note is the percentage of Occupational/Technical students enrolled in the
Administration of Justice (ADJ) program and Management (MGT) program whose goal
is to transfer to a 4-year institution.
17 of the 19 ADJ respondents and 20 of the 24 MGT respondents stated their
intention to transfer.
Students
at the
Ø 10: The library collection is catalogued in an
orderly, easily accessible arrangement;
Ø 11: the PDCCC Web Page meets
students’ needs;
Ø 13: PDCCC provides a
variety…… Educational Equipment, Laboratories, Audio-Visual services; and,
Ø 15: The courses are offered
at convenient times that meet student’s needs.
Additional
comments submitted from the students focused mainly on the availability of
Saturday classes, lab or library opening.
However, by campus other comments included:
Franklin
Campus Comments
Ø Registration disorganized
(4)
Ø More music classes (2)
Ø Courses need to be outlined
on the Web (1).
Suffolk
Ø Not enough lighting at night
(3)
Ø General Security (4)
Ø No handicap access (1)
Ø Cold classrooms (2)
Ø Financial aid inefficient
(3)
COLLEGE-WIDE
RESULTS
N=413
|
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
No Opinion |
Line Average |
% 4 & 3 |
|||||
|
|
n1 |
% |
n2 |
% |
n3 |
% |
n4 |
% |
n |
% |
|
|
|
1.
The faculty at PDCCC are competent in the classes they teach. |
165 |
40 |
239 |
58 |
9 |
2 |
0 |
0 |
0 |
0 |
3.37 |
98 |
|
2.
The current college catalogue, brochures and fliers accurately and
truthfully portray PDCCC. |
173 |
42 |
228 |
55 |
2 |
1 |
0 |
0 |
10 |
2 |
3.42 |
97 |
|
3. The course outlines provide adequate
information about: |
|
|
|
|
|
|
|
|
|
|
|
|
|
The goals and requirements of each course |
150 |
37 |
252 |
60 |
7 |
1 |
1 |
1 |
3 |
1 |
3.35 |
97 |
|
The nature of the course content |
152 |
37 |
252 |
60 |
5 |
1 |
1 |
1 |
3 |
1 |
3.36 |
91 |
|
The methods of evaluation |
139 |
34 |
253 |
61 |
7 |
1 |
1 |
1 |
13 |
3 |
3.32 |
95 |
|
Employed in each course |
131 |
32 |
258 |
63 |
6 |
1 |
2 |
1 |
16 |
3 |
3.30 |
95 |
|
4. The orientation courses at PDCCC adequately
orient students to the college. |
104 |
25 |
194 |
47 |
5 |
1 |
4 |
1 |
106 |
26 |
3.19 |
72 |
|
5.
Counseling services in the following
areas meet students’ needs: |
|
|
|
|
|
|
|
|
|
|
|
|
|
Financial Assistance |
153 |
37 |
204 |
49 |
9 |
2 |
9 |
2 |
38 |
10 |
3.34 |
86 |
|
Career Planning |
149 |
36 |
200 |
48 |
10 |
2 |
5 |
1 |
49 |
13 |
3.35 |
84 |
|
Personal |
144 |
35 |
205 |
50 |
8 |
1 |
5 |
1 |
51 |
13 |
3.34 |
85 |
|
Academic. |
160 |
39 |
223 |
54 |
7 |
1 |
4 |
1 |
19 |
5 |
3.36 |
93 |
|
6.
Academic advising is provided by faculty. |
156 |
38 |
223 |
54 |
9 |
2 |
1 |
1 |
24 |
5 |
3.37 |
92 |
|
7.
Admissions Office personnel are knowledgeable, professional,
courteous and efficient. |
157 |
38 |
211 |
51 |
26 |
7 |
8 |
2 |
11 |
2 |
3.28 |
89 |
|
8.
Services provided during the registration process were adequate. |
130 |
32 |
250 |
61 |
21 |
5 |
7 |
1 |
5 |
1 |
3.23 |
|